Property rates are a tax levied on the market value of immovable property within the municipal area. The revenue funds essential services like roads, street lighting, refuse removal and community facilities.

How Rates Are Calculated

Property rates are calculated by multiplying the municipal valuation of your property by the rate-in-the-rand tariff set by Council annually.

Rates = Property Value × Rate-in-the-Rand

Example: A R500,000 property at a rate of R0.008 = R4,000 per year, billed monthly at approximately R333.

Property Categories

Residential — Owner-occupied homes and townhouses
Business — Shops, offices, business sites
Industrial — Factories, warehouses, workshops
Agricultural — Farms & smallholdings
Public Service — Schools, clinics, churches
Vacant Land — Undeveloped plots

Rebates Available

Indigent households — 100% rebate
Pensioners (60+) — Up to 50% rebate
Persons with disabilities — Up to 50% rebate
Child-headed households — 100% rebate
Early annual payment — Settlement discount

Where to Pay

Pay your municipal account at any of the following channels — bring your account number with you.

Absa

Any Absa branch or ATM

Capitec

Any Capitec branch or app

Engen

Selected Engen service stations

SPAR

Selected SPAR stores

Checkers

Selected Checkers stores

Civic Centre

Walk-in cashier at Welkom

Tariffs & Policy Documents

Property Rates Policy 2025/26

Official rates policy adopted by Council

Tariff Policy 2025/26

Municipal service tariff framework

Credit Control & Debt Collection

Payment terms & arrears procedures

Unallocated Receipts Policy

How payments are allocated to accounts

Credit Control & Arrears

If You Miss a Payment

A reminder SMS/letter is issued within 14 days
After 30 days, a final demand notice is issued
After 60 days, services may be suspended
After 90 days, the account is handed to debt collectors

If You're Struggling

Apply for a payment arrangement
Register as an indigent household
Enquire about debt write-off programmes
Speak to Finance before your account is handed over

Explore Indigent Options

Your Rights

You must be given 14 days' written notice before disconnection
You have the right to dispute an incorrect bill
You can request a copy of your account history
You can apply for indigent relief at any time

Need Help with Your Account?

Call Finance Department

Billing queries & account disputes

(+27) 57 391 3911

Email Customer Care

Written queries & statement requests

info@matjhabeng.co.za

Indigent Registration

Free basic services & rates rebates

Rates & Taxes

Quick Actions

View My Statement

Pay Your Account

How Rates Work

Tariffs & Policies

How Property Rates Work

How Rates Are Calculated

Property Categories

Rebates Available

Where to Pay

Absa

Capitec

Engen

SPAR

Checkers

Civic Centre

Tariffs & Policy Documents

Property Rates Policy 2025/26

Tariff Policy 2025/26

Credit Control & Debt Collection

Unallocated Receipts Policy

Credit Control & Arrears

If You Miss a Payment

If You're Struggling

Your Rights

Need Help with Your Account?

Call Finance Department

Email Customer Care

Indigent Registration

Related Services

Indigent Registration

Policies & By-Laws

Reports & Audits